Shipping policy
At Miles Marshall, we are committed to delivering a seamless and reliable shopping experience. Our priority is to ensure your order reaches you safely and as quickly as possible.
Please note that delivery timelines may be affected by public holidays or unforeseen carrier delays.
Order Processing & Cut-Off Time
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Order Cut-Off Time: Monday to Friday, 5:00 PM EST
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Orders placed after the cut-off time will be processed on the next business day
Shipping Timeline
Total Delivery Time: Handling Time + Transit Time
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Handling Time: 1–2 business days (Monday to Friday)
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Transit Time: 5–8 business days (Monday to Friday)
- Total Delivery Time: 6-10 business days (Monday to Friday)
We make every reasonable effort to ensure your order is delivered within the estimated timeframe from the date of purchase. In the event of a delay, we will notify you promptly and work with the carrier to minimise any inconvenience.
Shipping Charges
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United States:
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Standard shipping (tracking included): Flat rate of $6.99 USD
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Shipping fees are calculated and displayed clearly at checkout.
Shipping Carriers
We primarily ship orders using DHL, FedEx, or USPS. Orders are first processed and prepared at our facilities before being handed over to the shipping carrier for final delivery.
Order Tracking
All orders include tracking information. Once your order ships, you’ll receive a tracking number so you can follow your package every step of the way.
Undeliverable Packages
If a package cannot be delivered due to incorrect or incomplete shipping details provided by the customer, the customer will be responsible for any additional shipping fees required to reship the order.
Please ensure your shipping information is accurate at checkout.
International Shipping
Yes, we offer international shipping.
International shipping rates and delivery timelines are calculated and displayed at checkout based on your location.
Contact Information
Email: support@milesmarshall.com
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM